Sometimes you might see the notification/message “Display driver failed to start. Display driver failed to start; using Microsoft Basic Display Driver instead. Check Windows Update for a newer display driver” during startup on your Windows 10. The error message is shown when the graphics driver installed for your on board or dedicated graphics card fails to start normally. If the message is shown for the first time you can simply ignore it and continue to use windows normally but if the is appearing more often you need to follow following instructions to update your drivers in Windows 10.
Method 1 of 4
Update the display driver in Windows 10
Step 1: Open device manager which can be opened by right-clicking on the Start menu button and the clicking device manager.
Step 2: in Device Manager, expand “Display Adapters”, right click on your on-board or dedicated graphic card entry and then click “Update Driver Software”. This will open update software wizard.
Step 3: Click the first option Search automatically for updated driver software, this will allow windows to automatically search and install the updated software to your PC. After the installation has been completed you will see “Windows has successfully updated your driver software” message appear and if no updates are found windows will simply show a “no updates found” message.
This is not a permanent solution to the problem you might see that even when the drivers are updated you still continue to receive such messages, if this is the case then try the following methods.
Method 2 of 4
Reinstall the display driver in Windows 10
Step 1: Open Device Manager (as did in method 1), expand Display Adapters, click of the graphics hardware name and then click uninstall.
Step 2: Click OK when you see the confirmation pop-up. You might be asked to re-boot your PC, restart to complete the uninstallation process.
Step 3: Download the newest version from the manufacturer’s or PC’s website, run the installer, follow the on screen instructions and complete the process.
Method 3 of 4
Contact Microsoft Support
You can contact Microsoft using the build-in contact support to get assistance from the support team. You can either schedule a call or have a chat with the support team.
The contact app can be launched by searching for Contact Support in the start menu and then pressing enter.
Method 4 of 4
Reinstalling Windows without losing data
If none of the above methods work you can finally try reinstalling the data, you can either do a full reinstallation in which all data will be lost or reinstall without losing any data.